Frequently asked questions

• Q: What equipment do you use?

  A: Asap Cleaners are trained to use PROCHEM products for carpet, upholstery, and rugs. 

​​

• Q: Do you provide the cleaning equipment and detergents?

  A: Only for certain services. For example, End of Tenancy, Carpet, and Upholstery cleaning. However, services such as One-Off Deep Cleaning do not include any equipment and detergents in the price. We can provide them for an additional fee of £16.

​​

• Q: Is the treatment effective against coronavirus (COVID-19)?

  A: We use BS EN 1276 certified virucides. This means that they have been lab-tested against a wide variety of germs and proven to destroy 99.999% of pathogens found on surfaces.

​​

• Q: Is there a quality guarantee?

  A: Our End of Tenancy and Deep Cleaning services have a quality guarantee of 48 hours. In other words, in case you are unhappy with the job done, you can request re-clean within three days.

​​

• Q: Are there any deposits?

  A: We only take deposits for jobs costing more than £400.